What is Before Service?
What is MOT and why is it necessary to pass it?
Does the vehicle need to undergo MOT?
For the trouble-free operation of your Hyundai car, it is necessary to carry out regular maintenance in accordance with the Operation Manual and the Service Book, including 1-month maintenance. TO-1 month includes checking the main components and assemblies of the car, according to the regulations presented in the Service Book. TO-1 month is a service that will be provided to you free of charge, with the exception of any additional lubricants, fluids or spare parts used, as well as work to replace them, if any. TO-1 month is carried out after 1 month or 1500 km of run from the date of purchase of a new car (depending on what comes first).
Can the client use his own consumables during maintenance?
"Hyundai Auto Samarkand" LLC recommends that you carry out maintenance and repairs exclusively using original Hyundai spare parts and / or accessories. Original spare parts and accessories are spare parts and accessories produced by or under the control of the manufacturer and purchased from an authorized dealer. If you provide your own spare parts and/or consumables, the manufacturer cannot guarantee the high quality of the work performed, and the work contractor has the right to refuse to perform the work in case of doubts about the good quality of the spare parts provided by the client. In the event that service or repair is performed using customer-supplied materials, a Hyundai Authorized Dealership will only warrant service work.
What is the warranty period for a Hyundai car?
3 years or 100,000 km
What is the allowable overrun during maintenance?
Does the customer have to pass the TK from the official Hyundai dealers?
"Hyundai Auto Samarkand" LLC recommends you to get technical service only at official Hyundai dealerships. Hyundai dealerships have trained staff, necessary tools and equipment, technical documentation, they use official spare parts. The presence of these conditions allows for qualified maintenance and repair of cars. It is not possible to guarantee the high quality of the work performed in third-party organizations and the use of official spare parts, therefore, there may be negative consequences related to the limitation of the manufacturer's warranty obligations and unsatisfactory technical condition of the car.
Where can I see the maintenance regulations?
The maintenance schedule is contained in the Vehicle Operation Manual and in the Service Book. Also, you can familiarize yourself with the Regulations for the passage of maintenance at the link (HERE SHOULD BE A LINK TO THE PAGE IN THE MOT CARD)
Is it possible to order a car in an aftermarket model / custom configuration from authorized Hyundai dealers?
Individual orders (models, colors, configurations) are considered by the Hyundai Samarkand dealership, it is planned to implement this service during 2023.
The client is offered to purchase a car from stock with additional equipment installed, while the price of the car is higher. Is it legal?
The law is not violated, if you want to purchase a car from the presence in the dealership, then it is possible that the car came to the dealership with additional equipment already installed, and sells the car with an additional option, which changes the cost of the car. If you want to purchase a car without additional equipment, we recommend that you, together with the sales department of an authorized Hyundai dealership, consider purchasing from future deliveries.
Does the dealer have to enter information about warranty repairs in the service book?
Mileage:
ZN number:
Date of:
Signature stamp.
What engine oil can the customer use?
Characteristics and specifications of engine oil, as well as other technical fluids recommended for use in Hyundai vehicles, are indicated in the Operation Manual and Service Book. We recommend that you use only those oils and technical fluids, the specifications of which are provided for the type of engine in your car, since the use of improper quality lubricants can lead to serious damage to the engine and transmission.
What is the warranty period for replacement parts under warranty?
6 month or 10.000 km (Column 2 point 5 of the HAA Warranty Policy)
Can a dealership void a vehicle's warranty for non-dealership accessory installation or maintenance?
In what cases can a warranty repair be denied?
The client bought the Car from one Dealer, but the MOT and R is carried out at another. Wouldn't that be the reason for denial of warranty service?