What is Before Service?

The “Before Service” program allows you to freely and safely, and most importantly, free of charge to carry out a comprehensive preventive inspection of the car, including:
- checking electrical equipment (lighting devices, the condition of the engine compartment wiring, windshield wipers, windshield washer);
- checking the condition of the spark plugs;
- checking the filter elements;
- check for leaks of technical fluids in the engine compartment;
- checking the levels and condition of technical fluids (engine oil, coolant, brake fluid);
- checking the condition of the battery;
- checking the efficiency of the air conditioner with a digital thermometer;
- checking the pressure and condition of the tire tread;
- reading fault codes with a specialized Dealer GDS scanner.

What is MOT and why is it necessary to pass it?

  1. Для безотказной работы Вашего автомобиля Hyundai необходимо регулярно проводить его техническое обслуживание в соответствии с Руководством по эксплуатации и Сервисной книжкой. Техническое обслуживание включает в себя проверку основных узлов и агрегатов, а также замену технических жидкостей и расходных материалов в соответствии с регламентом технического обслуживания. Невыполнение или ненадлежащее выполнение периодического ТО, в том числе если ТО выполнено неофициальным дилером Hyundai может сказаться на работоспособности и техническом состоянии Вашего автомобиля, особенно в случае эксплуатации автомобиля в тяжелых условиях эксплуатации. С определением тяжелых условий эксплуатации, а также с графиком прохождения ТО при эксплуатации автомобиля в тяжелых условиях Вы можете ознакомиться в Руководстве по эксплуатации к Вашему автомобилю.

Does the vehicle need to undergo MOT?

For the trouble-free operation of your Hyundai car, it is necessary to carry out regular maintenance in accordance with the Operation Manual and the Service Book, including 1-month maintenance. TO-1 month includes checking the main components and assemblies of the car, according to the regulations presented in the Service Book. TO-1 month is a service that will be provided to you free of charge, with the exception of any additional lubricants, fluids or spare parts used, as well as work to replace them, if any. TO-1 month is carried out after 1 month or 1500 km of run from the date of purchase of a new car (depending on what comes first).

Can the client use his own consumables during maintenance?

"Hyundai Auto Samarkand" LLC recommends that you carry out maintenance and repairs exclusively using original Hyundai spare parts and / or accessories. Original spare parts and accessories are spare parts and accessories produced by or under the control of the manufacturer and purchased from an authorized dealer. If you provide your own spare parts and/or consumables, the manufacturer cannot guarantee the high quality of the work performed, and the work contractor has the right to refuse to perform the work in case of doubts about the good quality of the spare parts provided by the client. In the event that service or repair is performed using customer-supplied materials, a Hyundai Authorized Dealership will only warrant service work.

What is the warranty period for a Hyundai car?

3 years or 100,000 km

What is the allowable overrun during maintenance?

No more than 1000 km or 1 month in time

Does the customer have to pass the TK from the official Hyundai dealers?

"Hyundai Auto Samarkand" LLC recommends you to get technical service only at official Hyundai dealerships. Hyundai dealerships have trained staff, necessary tools and equipment, technical documentation, they use official spare parts. The presence of these conditions allows for qualified maintenance and repair of cars. It is not possible to guarantee the high quality of the work performed in third-party organizations and the use of official spare parts, therefore, there may be negative consequences related to the limitation of the manufacturer's warranty obligations and unsatisfactory technical condition of the car.

Where can I see the maintenance regulations?

The maintenance schedule is contained in the Vehicle Operation Manual and in the Service Book. Also, you can familiarize yourself with the Regulations for the passage of maintenance at the link (HERE SHOULD BE A LINK TO THE PAGE IN THE MOT CARD)

Is it possible to order a car in an aftermarket model / custom configuration from authorized Hyundai dealers?

Individual orders (models, colors, configurations) are considered by the Hyundai Samarkand dealership, it is planned to implement this service during 2023.

The client is offered to purchase a car from stock with additional equipment installed, while the price of the car is higher. Is it legal?

The law is not violated, if you want to purchase a car from the presence in the dealership, then it is possible that the car came to the dealership with additional equipment already installed, and sells the car with an additional option, which changes the cost of the car. If you want to purchase a car without additional equipment, we recommend that you, together with the sales department of an authorized Hyundai dealership, consider purchasing from future deliveries.

Does the dealer have to enter information about warranty repairs in the service book?

Mileage:

ZN number:

Date of:

Signature stamp.

What engine oil can the customer use?

Characteristics and specifications of engine oil, as well as other technical fluids recommended for use in Hyundai vehicles, are indicated in the Operation Manual and Service Book. We recommend that you use only those oils and technical fluids, the specifications of which are provided for the type of engine in your car, since the use of improper quality lubricants can lead to serious damage to the engine and transmission.

What is the warranty period for replacement parts under warranty?

6 month or 10.000 km (Column 2 point 5 of the HAA Warranty Policy)

Can a dealership void a vehicle's warranty for non-dealership accessory installation or maintenance?

Can a dealership void a vehicle's warranty for non-dealership accessory installation or maintenance?

The car is your property and you have the right to dispose of your property at your own discretion. At the same time, please note that if there is a causal relationship between such installation of additional equipment or lack of maintenance and the occurrence of a malfunction, you may be denied a specific warranty repair. The car remains in the warranty field, according to the warranty period of 3 years or 100,000 km. If, in the event that a client contacts a DC with a malfunction and a failure of a particular unit is detected due to poorly installed equipment (parts), this unit is not subject to warranty repair. (Not the whole car, but this node)

In what cases can a warranty repair be denied?

  1. 1. Routine maintenance, destruction of disposable elements and the consumption of other materials during scheduled maintenance, diagnostic and adjustment work.
  2. 2. Normal wear and tear of any parts, natural aging and degradation of parts coatings, paintwork, rubber parts, upholstery and finishes as a result of normal use and environmental influences, including acid rain, aggressive atmospheric agents, industrial pollution, chemicals, plant sap, stones , salt, as well as hail, hurricane, lightning, floods and other natural phenomena.
  3. 3. Minor deviations that do not affect the quality, characteristics or performance of the vehicle or its elements (for example, slight noise, creaking or vibrations that accompany the normal operation of the vehicle's units and systems).
  4. 4. Insignificant (not affecting normal consumption) seepage of oils, technical fluids or lubricants through gaskets and seals.
  5. 5. Indistinguishable without the adoption of special methods, the shortcomings of the finishing elements, paintwork and electroplating.
  6. 6. Insignificant quantitative presence of bright or dark dots (no more than 3) on display screens installed by the Manufacturer or under the control of the Manufacturer in Hyundai Cars.
  7. 7. Damage and/or malfunction resulting from incomplete or inappropriate maintenance, such as neglecting the daily or periodic inspection and maintenance specified in the instruction manual; Significant overmileage between scheduled Maintenance (more than 500 km or 1 month, whichever comes first).
  8. 8. Damage and / or malfunction resulting from the use of a non-original part, device or equipment not approved by the Manufacturer, or the elimination of the consequences of repairs, maintenance and any other types of work performed by a technical center that is not an Authorized Dealer.
  9. 9. Damage to the Vehicle as a result of a traffic accident, negligence, neglect, misuse of the Hyundai Vehicle's equipment, improper driving practices, use of the Vehicle in races, rallies, as (including but not limited to) taxis, training vehicles, etc. etc., as well as modification (changes in the design of the vehicle, installation of additional equipment, interference by the owner of the vehicle or third parties in the operation of systems of components and assemblies) of the Hyundai Vehicle or its parts, not approved by the Manufacturer.
  10. 10. Damage to the cargo compartment and / or cabin as a result of loading and unloading or transporting cargo.
  11. 11. Expenses related to the inability to use a faulty Vehicle, loss of time, fuel costs, telephone costs, transportation costs, loss of income and other business losses.
  12. 12. Elimination of any malfunctions of the Car, in which the odometer readings are artificially changed, as well as all possible losses associated with these malfunctions.
  13. Malfunctions and their consequences resulting from the untimely elimination of other malfunctions after detection.
  14. 13. Damages arising from the failure of the parts listed on pages 8 and 9, or parts for which the warranty period has expired due to the limitations established by this Service Book.
  15. 14. Consumables and lubricants, other items used or subject to wear and tear during normal operation:
  16. - Filters of all types.
  17. - Spark plug.
  18. - Driven clutch disc.
  19. - Brake pads.
  20. - Wiper blades.
  21. - Fuses.
  22. - Incandescent lamps.
  23. - Oils, fluids and lubricants for all vehicle systems.
  24. - Fuel.
  25. 15. Insignificant color variation of the paintwork of the body of the Hyundai Car, caused by the optical effects of different lighting, vision properties, as well as other factors.
  26. 16. Disadvantages of the car or its individual elements caused by external influences, including, but not limited to: industrial, construction and chemical emissions, acid or alkaline air pollution, acid rain, plant sap, waste products of birds and animals, anti-icing reagents, parts of the road surface such as rocks, sand, salt, etc. etc.
  27. 17. Defects in paintwork or other decorative coating of parts that are not body elements (ratings, mufflers, wiper arms, door handles, body trim, etc.).
  28. 18. Abrasion of the paintwork on the contact surfaces of the interacting parts that occurs during normal operation of the car. 19. Damage to the Car caused by force majeure, including, but not limited to: fires, catastrophes, natural disasters, lightning, floods, earthquakes.

The client bought the Car from one Dealer, but the MOT and R is carried out at another. Wouldn't that be the reason for denial of warranty service?

No, it will not. The Customer has the right to obtain warranty service from any authorized Hyundai Dealer.